What we build
Three things, and they fit together. Most businesses start with the one that is hurting most, then come back for the others once they can see the difference.
Websites
Most small business websites were built once, by somebody who has since moved on, and have been quietly rotting ever since. We design it, write it, build it and then keep it running. Same people, start to finish.
WHAT YOU GET
The design and the words. The built site, hosted and live. Analytics and conversion tracking working on day one, not bolted on a month later. Search Console connected. The code repository and the hosting account in your name. And a written handover document, so whoever touches it next is not guessing.
WHAT WE NEED FROM YOU
One person who can make decisions and come back to us within a few days. Your existing content, or the go-ahead to write new. Access to your domain.
| Spec | |
|---|---|
| What it replaces | A site you cannot edit, and a developer you cannot reach. |
| You end up owning | Domain, hosting account, code repository, written handover. |
| Billed as | One fixed price, set in the spec. |
| After handover | Monthly upkeep, or nothing at all. Your call. |
Operations
This is the software behind the counter: how a job gets booked, how an invoice goes out, how you know what is in stock. Most businesses end up with four tools that do not talk to each other and a person in the middle retyping. We replace the retyping with one system.
WHAT YOU GET
A written map of how work moves through your business today, and where it stalls. The systems chosen, set up and connected to each other. Your data moved across. Training for the people who use it every day, and documentation for the ones who cover.
WHAT WE NEED FROM YOU
Time with the people who do the work, not only the people who manage it. Access to the tools you use now. Somebody who can confirm what a finished job looks like in your books.
| Spec | |
|---|---|
| What it replaces | Four tools that do not talk, and somebody in the middle retyping. |
| You end up owning | Every account, all of your data, and the documentation. |
| Billed as | One fixed price, set in the spec. |
| After handover | Your own staff run it. We are on call only if you want us. |
Marketing
Repeat business should not depend on somebody remembering to follow up. We set up the lists, the messages and the timing, then hand you something that keeps running whether or not anyone is watching it.
WHAT YOU GET
Email and text lists set up properly, with permission handled correctly. Review requests that go out on their own after a job closes. Follow-up campaigns written and scheduled. And a monthly report in plain English: what went out, what came back, what changes next month.
WHAT WE NEED FROM YOU
Your customer list, however messy it is. Your real margins, so we are chasing profit instead of clicks. One person who can approve a message inside two business days.
| Spec | |
|---|---|
| What it replaces | Follow-up that only happens when somebody remembers. |
| You end up owning | Your lists, your templates and your reporting. |
| Billed as | One fixed price, set in the spec. |
| After handover | It keeps running. The monthly report is optional. |
What we do not do.
We do not shoot photography, video or audio, and we do not handle printing or fabrication. When a job needs those, we say so and help you find somebody good rather than marking up a subcontractor.
We also do not run marketing without being allowed to change what it says. If the message has to stay exactly as it is, a bigger budget just spends your money faster.
Not sure which one you need?
That is what the first conversation is for. Tell us what is breaking and we will tell you where to start.